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 2015 Chaplain Symposium Recordings
Sustaining Organizations through Staff Resilience

- Employee Resilience and Engagement, presented by Rhonda M. Anderson RN DNSc(h) FAAN FACHE
- Spiritual Resilience for the Chaplain, presented by Rev. Naomi K. Paget DMin BCC BCETS
- Cultivating Self for Others: Compassionate Persistence in L'Arche, presented by Kevin S. Reimer PhD
- Resilience and Health: Self-Regulation within Intense Emotional Systems, presented by Dr. James Boyer LMFT PC

Four 90-minute presentations
The symposium program qualifies for six CE hours for maintenance of BCCI certification. Three hours may be counted under Methodology 8, Research

$150/member; $195/nonmember
Item Number: 15symposim_record
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On October 6, 2015 APC hosted its second annual chaplain symposium at Banner Desert Medical Center in Mesa, AZ. Applicable to chaplains in any practice setting, the symposium explored the ways in which chaplains can promote resilience and foster sustainability, leading to greater employee engagement and organizational success.


Employee Resilience and Engagement
Rhonda M. Anderson RN DNSc(h) FAAN FACHE

The resilience and engagement of employees are two major topics in virtually all settings in which chaplains practice today. For entities, health care systems and care facilities to thrive in today's changing economic and affordable care climate, employees are the most important resource. For care recipients to receive the best and most appropriate care, employees need to be engaged and fully present. This assumes a healthy work/life balance where employees are supported to do their very best every day and have the resources and opportunity to renew and refresh after work for the days ahead. Administrators want employees who love their jobs and feel supported even in changing times. This is a tall order given current realities. Chaplains can and should be seen as valued contributors in the administrative plan to support, encourage and coach employees toward developing resilience and increasing engagement.

How best will the CEO and administration hear the argument for professional chaplaincy care contributing to increased employee engagement, retention, as well as improved patient engagement and outcomes? Moreover, how can chaplains learn, refine and strategically utilize the language of the administration, including data and experience

In this presentation, participants will learn:

1. How chaplaincy care for patients and staff can be seen as an employee benefit. This is a demonstration of the administration's care for their employees.
2. How chaplaincy care can be positioned to be seen by administrations as supporting the resilience of employees as they encounter the fluid nature of health care reform, patient/client care, organizational and cultural change, and other challenges.
3. How chaplains can contribute to the sustainability of an institution, its vision and its success.

Rhonda M. Anderson RN DNSc(h) FAAN FACHE, a health care executive with decades of leadership experience, was named CEO of Cardon Children's Medical Center in late 2009. Anderson previously had served as Banner Health's pediatric service line administrator and had played an integral role in the planning, development and construction of the new home for Cardon Children's Medical Center. She had also been chief nursing officer, senior administrator and chief operating officer at Banner Desert Medical Center and as well as senior administrator at Banner Good Samaritan Medical Center. Previously, she served as executive vice president and chief operating officer of Hartford Hospital and vice president of the Hartford Physician Hospital Organization in Hartford, CT. Anderson is a fellow in the American Academy of Nursing and the American College of Healthcare Executives, as well as a member of the board of the American Hospital Association.

Spiritual Resilience for the Chaplain
Rev. Naomi K. Paget DMin BCC BCETS

In today's world, chaplains are providing disaster ministry in the context of significant issues and concerns. There are ethical dilemma, legal complications, governmental actions and agency requirements. Burnout, empathy fatigue, compassion fatigue - these are frequent maladies facing chaplains. And yet, when there seems to be no way to recover, resilient people are suffering and resilient people continue to offer help, hope and healing.

Sharing some observations about the characteristics found in the field of crisis intervention that seem to help build resiliency in the midst of issues and challenges, we will be encouraged that there is relief and the ability to bounce back from trauma. Spiritual resilience helps chaplains transform trauma and crisis into opportunities for meaningful ministry and life.

Rev. Naomi K. Paget DMin BCC BCETS is a professional chaplain at the Federal Bureau of Investigation (FBI) in Houston, TX, and division director for American Red Cross Disaster Spiritual Care. In addition, she is a member of the adjunct faculty at Denver Seminary in Denver, CO and at Golden Gate Baptist Theological Seminary in Mill Valley, CA. Her contribution to the fields of crisis management and traumatic stress is rooted in my theological and clinical education in the areas of crisis chaplaincy and psychotrauma intervention. Her doctoral project centered on creating a training program to prepare community clergy and laity to provide appropriate psychological first aid during and after critical events. She has earned certification in disaster psychology, as a grief and loss counselor, as a mass prophylaxis distribution coordinator, and other crisis related certificates. Her clinical practice today as a chaplain and crisis interventionist for the FBI, the American Red Cross and other disaster relief organizations provides many opportunities to work with people in times of crisis over a broad spectrum of events, situations and agencies.

Cultivating Self for Others: Compassionate Persistence in L'Arche
Kevin S. Reimer PhD

This presentation considers L'Arche, an international federation of ecumenical communities caring for people with developmental disabilities. Founded by renowned Canadian humanitarian Jean Vanier, L'Arche communities are spread across 35 countries. Unlike other agencies, L'Arche assistants (caregivers) live in community with core members (the disabled). L'Arche assistants consider core members to be teacher-exemplars that model virtuous and spiritual maturity. Although L'Arche assistants are widely considered living altruists, they are remarkably uniform with their insistence this label belongs with the core members.

Reimer has spent the last 14 years studying compassion in American L'Arche communities. He will use quantitative and qualitative findings from the L'Arche study in response to three questions relevant to compassionate chaplaincy:

1. What characteristics empower communities to overcome hardship?
2. What characteristics enable caregivers to overcome hardship?
3. What tools or practices help promote compassionate persistence for caregivers?

Through his research, Reimer has found that compassionate persistence is associated with a "oneself for others," whereby caregivers realign self-valuation on the basis of external and collectively shared dimensions of growth. Interestingly, L'Arche caregivers extend this realignment to include the divine.

Kevin S. Reimer PhD is Director of Undergraduate Programs & Student Affairs in the School of Education, University of California, Irvine. A developmental psychologist, he is co-investigatorfor the HABITVS Project on compassionate virtue funded by the John Templeton Foundation. His research program considers character through humanitarian exemplarity. Reimer has authored or co-authored more than 60 publications. He is
ordained in the Presbyterian Church (USA)

Resilience and Health: Self-Regulation within Intense Emotional Systems
Dr. James Boyer LMFT PC

From a family systems perspective resilience is a sign of health in any complex dynamic system, be it the human brain, a person, a work team an organization or a society. The hallmarks of resilience include: open over closed; flexible over rigid and responsive over reactive. When practiced by helping professionals, these hallmarks result in an expanding capacity for integrity, curiosity and self-regulation. This presentation will explore the unique perspective family systems thinking brings to the chaplain's role within the context of intense human experience.

Dr. James D. Boyer LMFT PC is an Oregon State Licensed Marriage and Family Therapist in Portland, OR. He also is a clinical member and approved supervisor in the American Association of Marriage and Family Therapists, as well as a fellow in the American Association of Pastoral Counselors. He received his doctor of ministry degree in marriage and family therapy from Colgate-Rochester in Rochester, NY, and his master of divinity degree in theology from Christ Seminary in St. Louis, MO. His relationship therapy practice, Living Systems Therapy in Portland, OR, serves individuals, couples and relationship groups from a Natural (Living) Systems framework. This framework was developed by Dr. Murray Bowen in an attempt to build a scientific theory of relationship process. Anchored in the lifelong process of becoming a solid self within all our connections, natural systems therapy supports the unfolding identity, power and clarity of each person within his or her unique historic and current relationship networks. Dr. Boyer also offers support for organizations, leaders and staffs struggling to achieve their full potential. As a supervising clinician, he also supports other therapists in their development and formation as mental health professionals