Global Under Menu
Home > Online Store

Online Store

 y2WJC Session 1 What Do Chaplains Do that Contributes to Patient Satisfaction with Our Care?
Presented by George Fitchett PhD BCC
and Sr. Patricia Murphy PhD BCC

1 CE hour plus reading/study hours - Methodology 8, Research

$62/member; $98/nonmember
Item Number: WebR2WJC1
Shipping Weight: 0lbs. 0oz.
Price: $98.00
Chaplains who are familiar with the Press Ganey Patient Satisfaction Survey know that it asks the patient how well their emotional and spiritual needs were met. This study helpfully separated emotional and spiritual needs into two different questions. When measures of specific chaplain behaviors were examined, satisfaction with the chaplain's ability to help the patient tap their inner strength/resources had the strongest associations with feeling their emotional and spiritual needs were met. Join us for a discussion of this well-written introduction to the literature on patient satisfaction and see what you think about how it might lead to evidence-based practice.

Aims for reading this article through Webinar journal club:

1. To make chaplains aware of current best practices in measuring patient satisfaction with spiritual care

2. To make chaplains aware of the implications of specific chaplain behaviors for patients' satisfaction with chaplains' spiritual care

3. To help chaplains develop and maintain research and where appropriate apply the findings in their professional practice


George Fitchett PhD BCC is an associate professor and the director of research in the Department of Religion, Health, and Human Values, Rush University Medical Center, Chicago, IL. He has been a board certified chaplain (Association of Professional Chaplains) and pastoral supervisor (Association for Clinical Pastoral Education) for over 25 years. His book, Assessing Spiritual Needs (Academic Renewal Press, 2002), is a widely used text in clinical and academic training programs. Since 1990, Fitchett has been involved in research examining the relationship between religion and health in a variety of community and clinical populations. His research has been funded by the National Institutes of Health, and published in pastoral, medical, and psychological journals. In 2006, he received the Anton Boisen Professional Service Award from APC

Sr. Patricia Murphy PhD BCC has a doctorate degree in pastoral counseling from Loyola University in Baltimore, MD, and a master's in Christian spirituality from St. Louis University, St. Louis, MO. She is an associate professor, and has taught research and statistics, as well as counseling, for many years at Rush University Medical Center, College of Health Sciences, Chicago, IL. She also is the chaplain for the inpatient psychiatry units at Rush. Murphy's research has examined the role of religious beliefs in adults diagnosed with depression. To learn more about her own work and her work with George Fitchett, go to Research in Religion, Health & Human Values on the Rush Web site.

When you purchase this webinar recording, you will receive a PDF file with links to watch the recording and access supplemental materials directly from our web page. You'll be able to hear and see the complete presentation, including Q&A with audience.