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 WJC6 Session 1, New Evidence that Chaplains' Care Improves Patient Overall Satisfaction with Care
Presented by George Fitchett PhD BCC and Sr. Patricia Murphy PhD BCC

1 CE hours, plus reading/study hours - Methodology 8, Research

$62/member; $98/nonmember
Item Number: WebR6WJC1
Shipping Weight: 0lbs. 0oz.
Price: $98.00
Among the limited research we currently have about the impact of chaplain care on important patient outcomes is the evidence of the positive impact of chaplain care on patient and family satisfaction with care. Consistent with this prior research, the article we discuss in this webinar reports higher ratings of satisfaction among patients who received at least one chaplain visit compared to those who were not visited by a chaplain. Prior studies have often relied on patient self-report of chaplain visits. This study improves on that research by using chaplain care documented in the electronic medical record. The six satisfaction measures in this study were taken from both the Press-Ganey Survey and HCAHPS. Because HCAHPS scores are among the measures now being used to calculate incentive payments in Medicare's Hospital Value-Based Purchasing program a case can be made, as these authors suggest, for the "positive fiscal consequences" of chaplains' care. In this session we will review the strengths of this study as well as its important implications for making the case for the benefits of chaplains' care. Colleagues from your Patient Experience or Quality Improvement departments may be interested in joining you for this webinar.

Aims for reading this article through the Webinar journal club:

1. To introduce chaplains to new evidence that chaplain care is associated with greater patient overall satisfaction with care.
2. To help chaplains understand the importance of this evidence for making the case for chaplains in the context of Medicare's Value-Based Purchasing.
3. To help chaplains develop and maintain research literacy, including the ability to critically read research and, where appropriate, apply the findings in their professional practice.

Reading: Marin DB, Sharma V, Sosunov E, Egorova N, Goldstein R & Handzo GF (2015) Relationship Between Chaplain Visits and Patient Satisfaction, Journal of Health Care Chaplaincy, 21:1, 14-24


George Fitchett PhD BCC is an associate professor and the director of research in the Department of Religion, Health, and Human Values, Rush University Medical Center, Chicago, IL. He has been a board certified chaplain (Association of Professional Chaplains) and pastoral supervisor (Association for Clinical Pastoral Education) for over 25 years. His book, Assessing Spiritual Needs (Academic Renewal Press, 2002), is a widely used text in clinical and academic training programs. Since 1990, Fitchett has been involved in research examining the relationship between religion and health in a variety of community and clinical populations. His research has been funded by the National Institutes of Health, and published in pastoral, medical, and psychological journals. In 2006, he received the Anton Boisen Professional Service Award from APC

Sr. Patricia Murphy PhD BCC has a doctorate degree in pastoral counseling from Loyola University in Baltimore, MD, and a master's in Christian spirituality from St. Louis University, St. Louis, MO. She is an associate professor, and has taught research and statistics, as well as counseling, for many years at Rush University Medical Center, College of Health Sciences, Chicago, IL. She also is the chaplain for the inpatient psychiatry units at Rush. Murphy's research has examined the role of religious beliefs in adults diagnosed with depression. To learn more about her own work and her work with George Fitchett, go to Research in Religion, Health & Human Values on the Rush Web site.

When you purchase this webinar recording, you will receive a PDF file with links to watch the recording and access supplemental materials directly from our web page. You'll be able to hear and see the complete presentation, including Q&A with audience.